Dedicated Support

Dedicated Support

ACTSupport focuses on establishing an extended offshore support team to handle the technical and customer services on behalf of you. The team would comprise of well qualified and certified engineers who would work only for you on a 24/7/365 basis. The dedicated support team can be a team of talents with broad spectrum of expertise, best suiting your requirements.  Our dedicated support engineers are classified in to various levels ranging from Level 1 to Level 5 based on their experience, core knowledge, services and technological expertise.

ACTSupport's Approach:

  • Our expert team would analyze the current support system
  • Analyze the current budget spent on Infrastructure and the current resources deployed
  • A proposal is designed which has an immediate impact on the cost spent and has a predicted impact underlining a seamless operational strategy
  • Our solution would have a futuristic vision and definitely a scalable one
  • Finally a neatly devised transition and execution plan

Assured Benefits:

  • Total control on the cost spent for IT and support services
  • 24/7/365 seamless operations
  • Predicted opportunity for more savings
  • Cost savings funneled to further business expansions

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Virtualization Plan

Time Coverage 24/7 Ad-hoc Bases 24/7
Response Time 1 hour 30 minutes Minimum 30 minutes
Support Level All levels
Resolution Time 5 hours Based on Level of Tickets Based on Clients Request
Node Set Up
Support Medium
Number of Tickets Up to 100 tickets Unlimited Unlimited
Server Monitoring At extra cost No Yes
Validity 1 Month 1 Month 1 Month
Price

 

Medium of Support: Help Desk Email Support Live Chat Phone Support

*For more features, contact us

Web hosting Support Plan

Time Coverage 24/7 24/7 Ad-hoc Bases 24/7
Response Time 1 hour Based on
support mode
30 minutes Minimum 30 minutes
Ticket Level All levels
Resolution Time 6 hours Based on
support mode
Based on Level of Tickets Based on Clients Request
Support Medium
Number of Tickets Minimum 100 Tickets Minimum 200 Instances Unlimited Unlimited
Server Monitoring
Validity 1 Month 1 Month 1 Month 1 Month
Price

Medium of Support: Help Desk Email Support Live Chat Phone Support


*For more features, contact us

Client Speaks



Contact Us

 

Sales Inquiries:

 

Toll Free: 1-888-666-0786
Fax: 91-422-4225889

 

Indian IND: 91-422-4225888