24/7 Live Chat Support Services

24/7 Live Chat Support Services

  • Yet another medium to provide support to the end users is through live chat which is mostly plugged in to the website or in the support portal given to them. This is a text based support.
  • Here, the customers can contact the relevant departments to get their queries solved.
  • This process begins with the customers clicking the chat URL on the website where they are prompted to either choose a department. Sometimes they are directly connected to the Support representative.
  • Once they are connected with the representative, he would resolve the issue and the ticket along with the chat log is recorded in the ticket system for future reference.
  • If the issue is still not resolved over chat, the same is escalated to the ticket support team and they would follow up from that point. Our team has wide knowledge working with most of the live chat applications. Some of these widely used live chat applications areĀ Kayako support suite, HumanClick, LivePerson, PHPLive etc.

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